Dealing With The Difficult Client, Difficult Opposing Counsel, Or Difficult Pro Se Party – Part I of II

By Margaret Dee McGarity, Bankruptcy Judge, Eastern District of Wisconsin

First Things, First.  The first step in dealing with difficult people is to understand how you react to different kinds of challenging personalities.  Here are some typical reactions and more positive ways to respond:

Outrage.  If your blood pressure rises every time you interact with difficult people, think of them as a hassle, not a horror.  Be assertive, not aggressive.  Stand up for yourself by sticking to the facts without getting personal.  Remember, if you respond with anger, you will become the difficult . . .

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