UPDATE-PUBLIC NOTICE: Multifactor Authentication and Updated Password Standards for PACER and CM/ECF
Starting mid-May, the Administrative Office of the U.S. Courts (AO) began enforcing several security features for PACER which included multifactor authentication (MFA) and updated password standards. However, since implementing these security features, PACER Service Center (PSC) has experienced extremely long call wait times due to the enforcement of these security features.
To help mitigate the wait times, enforcement of the updated password standards has been temporarily delayed. The multifactor authentication requirement has not been delayed. The AO is asking that only users who are prompted to enroll in MFA when they log in should do so. If you do not receive an MFA enrollment prompt, no action is necessary.
Please do not contact the PSC with questions about MFA until you are required to enroll. This ensures support is available for those who need it. Some common questions we received are answered on the list of MFA Tips and Resources which should be reviewed before calling the PSC.
Additionally, we would like to get your feedback regarding the MFA options using this short survey.
Thank you for your patience as we work to reduce call wait times and strengthen account security.
