Max’s Knowledge Nugget

Question: May a servicer charge to generate a payoff quote?

Answer: 1026.36(c)(3) Payoff statements. In connection with a consumer credit transaction secured by a consumer's dwelling, a creditor, assignee or servicer, as applicable, must provide an accurate statement of the total outstanding balance that would be required to pay the consumer's obligation in full as of a specified date. The statement shall be sent within a reasonable time, but in no case more than seven business days, after receiving a written request from the consumer or any person acting on behalf of . . .

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Gardner
Attorney

O. Max Gardner, III, currently limits his practice to consumer bankruptcy cases and all consumer claims arising with respect to those cases. He has been widely recognized as the leading consumer attorney in America on “predatory mortgage servicing” in Chapter 13 bankruptcy cases. The National Association of Consumer Bankruptcy Lawyers (NACBA) recognized Mr. Gardner as a Champion of Consumer Rights in 2003; named him the Outstanding Consumer Lawyer of 2004 and awarded him The Distinguished Service Award in April of 2013. Gardner has been elected five times as a member of the “Legal Elite” of North Carolina lawyers by his fellow attorneys in a state-wide poll conducted by Business North Carolina magazine. He is the only consumer lawyer who has been named as a North Carolina “Super Lawyer” in the field of consumer law for five consecutive years by Law & Politics and the Charlotte Magazine. Mr. Gardner was named a Top Lawyer in N.C. in 2013 by The Legal Network. Gardner has received the AV Preeminent Award from Martindale Hubbell for the past 22 years, the highest ethical rating for lawyers. He is a long-time member of NACBA and the National Association of Consumer Advocates (NACA) and a frequent national speaker on bankruptcy law, mortgage servicer abuses, and consumer representation. Gardner has also trained thousands of consumer lawyers and legal professionals since 2005, and is the Chief Executive Officer of Max Gardner’s Consumer Defense Academy (pka Max Gardner’s Bankruptcy Boot Camps). Gardner is also “Of Counsel” to the Dallas, Texas firm of Kellett and Bartholow. The firm focuses on major cases against mortgage servicers in consumer bankruptcy cases and on discharge violations by original creditors and the debt-buying industry.

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