First Principles for First Meetings

By Cathy Moran, Esq. (Redwood City, CA)

Once again, I sat in a 341 meeting where the trustee’s representative purported to deliver vital information to the assembled debtors. She had a captive audience of anxious listeners. She had ostensible power of life and death over their financial future.

They needed to know what she had to say.

But as communication, it failed. Badly. For utterly avoidable reasons.

The delivery was rushed, mumbled, and monotone. The word choice ill-suited for an audience unfamiliar with . . .

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